This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Patient Access

We offer patients the use of Patient Access, a secure website, so that they can:

Patient Access
Request Repeat Prescriptions with Patient AccessEdit and View Contact Details with Patient AccessBook Appointments with Patient AccessView your medical records with Patient Access
Request repeat prescriptions
View and edit your contact details
Book Appointments
View your medical records

Click on the images above to find out how.

To Patient Access >

How do I register for Patient Access?

Only fully registered patients at the Phoenix Surgery are eligible to register for Patient Access.

Patient Access - Step 1

Visit us and present two forms of I.D. One form of I.D must be a photo I.D. (This could be your passport or driver's licence.) This is to ensure that security is maintained.

Patient Access - Step 2

Input the access codes, using the instructions provided by the receptionist, into Patient Access.

Patient Access - Step 3

Now you can use Patient Access to book your next appointment or order your repeat prescriptions.

Repeat prescription requests

If you have regular medication and it has been put on as a repeat prescription, and the review date has not expired, then you can use PATIENT Access to request a repeat prescription. Prescriptions can be collected two full working days after request.

Once you have logged onto PATIENT Access you can view any repeat medication items by clicking List of your repeat medication in the Repeat Prescriptions section of the screen. Tick the items you require and then click Make Request. There is no need to add a message relating to your request.

Your medication will automatically be sent to the chemist that we hold on your records. You will then see a confirmation screen, providing you are happy with the selection you made, click Confirm.

Patient Access Notice - If you are using Google Chrome or a high version of Internet Explorer, you may get an error or blank page when ordering your prescriptions online. If this happens, please check with the surgery to ensure that your prescription order has gone through.

Booking an Appointment

Once in Patient Access you can book an appointment. If this is the first time you have used Patient Access and you registered from home please bring some photo ID (passport/driving license) with you when you attend the appointment and book in with the Receptionist when you arrive. 

Book an Appointment

Viewing your Contact Information

Clicking on View/Update Your Contact Info (opposite Welcome on the PATIENT Access home page) will show the current details we hold for you. If you need to make any changes click Edit but please note the following points which are very important: Your address: Your address may appear in an abbreviated format on this screen, this is because our computer system limits the address field to a specific width. If you address is abbreviated there is no need to change it unless it is technically incorrect (i.e. wrong flat number).

E-mail: it is useful for us if you can provide a current e-mail address - particularly if you are using our repeat prescription request service. After entering any changes click Submit. You then need to confirm the changes by clicking Confirm. We review all changes when we receive them, and accept them providing they comply with our requirements.

Need help registering for Online Access? Instructions on How to Access GP Online Services

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website