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Practice Management

Julia Maclean, Practice Manager

The Practice Manager, Julia Maclean, is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology.

The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Sam Warman, Assistant Practice Manager

The Assistant practice manager, Sam Warman supports the practice manager in the day to day running of the practice. She leads the reception and secretarial teams and also manages the complaint and feedback process.


Administration Team

The Administration Team support the GPs and nurses in maintaining high standards of medical care for all our patients.  They deal with the administration involved with monitoring patients with long term conditions, including sending out annual review invitation letters.  They also work alongside national programmes for screening, such as for NHS Health Checks, mammography, smears and bowel cancer.  The Admin team work with the GP's to develop and improve clinical services through audit and performance monitoring and help with the introduction of new health-care initiatives and services within the practice.  They also process registrations for new patients and the transfer of their medical records from the previous practice.


Sam Skuse, Reception Coordinator

Sam Skuse

The Reception Coordinator, Sam Skuse manages the reception team under the Assistant Practice Manager.  She also takes the lead role in screen maintenance at the practice.

Members of the Reception Team

Reception photo

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.


The Secretarial Team is made up of four part-time experienced Medical Secretaries. They deal with all patient referrals, both NHS and private along with all the associated administration relating to hospital communications and patient related correspondence.

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